Privacy Policy
Effective Date: 31 October 2025
Introduction
Welcome to the Fuelers Pvt Ltd Apps, developed and managed by Zmatt Computers on behalf of Fuelers Pvt Ltd.
These applications are designed to support Fuelers Pvt Ltd’s operational and sales ecosystem and include:
Fuelers Pvt Ltd Dealer App: Enables authenticated dealers to order lubricants, uniforms, and fuel; manage their transactions; track orders; and file complaints.
Fuelers Pvt Ltd Sales App: Allows Fuelers Pvt Ltd’s sales team to manage daily operations, access dealer data, view reports, and track performance.
Your privacy is extremely important to us. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our mobile applications.
- Information We Collect
We do not collect personal information directly from app users.
All user credentials and data are provided and managed internally by Fuelers Pvt Ltd through its corporate systems.
However, the app may collect certain technical and operational data necessary for functionality, including:
- Usage Information
– Device details (model, OS version, device ID)
– Log data (IP address, access time, features used)
– App performance metrics and crash logs
- Location Information
If permitted, the app may access your device’s location to:
– Verify on-site visits or delivery locations
– Improve logistics and service accuracy
You can disable location access at any time from your device settings.
- How We Use the Information
The data collected is used solely to:
– Enable company-authorized users to access their assigned accounts
– Support operational features such as order management and reporting
– Improve app stability and performance
– Ensure compliance with company policies and legal requirements
- Data Sharing and Disclosure
We do not sell, rent, or trade any user data.
Information may be shared only:
– With Fuelers Pvt Ltd’s internal departments for operational and reporting purposes
– With authorized service providers (e.g., IT, hosting, or logistics partners) under strict confidentiality agreements
– When required by law or official request
All third-party partners are contractually obligated to protect your information.
- Data Security
We use robust physical, technical, and administrative safeguards to protect all company and user data against unauthorized access, alteration, disclosure, or destruction.
While we take extensive precautions, please note that no system can guarantee absolute security for online data transmission.
- Data Retention
All data used by this application is retained according to Fuelers Pvt Ltd’s corporate data policies.
No user data is stored permanently on personal devices beyond what is necessary for app functionality. Cached or temporary data is automatically cleared when no longer required.
- Your Rights
Since all user accounts and information are company-managed, any requests related to data access, correction, or removal should be directed to Fuelers Pvt Ltd’s authorized data controller via the contact details below.
- Third-Party Services
The application may include integrations with third-party services (e.g., Google Maps, Firebase, or analytics tools).
These services may collect limited technical data under their own privacy policies. We encourage users to review those policies before use.
- Changes to This Policy
This Privacy Policy may be updated periodically to reflect operational or legal changes.
Any significant modifications will be communicated through the app or published on the Google Play Store listing.
- Contact Information
For any privacy-related questions or concerns, please contact:
Fuelers Pvt Ltd
Corporate Office: 23 Babar Block, New Garden Town, Lahore, Punjab, Pakistan
Phone: 042-35941294-5
Email: info@fuelers.com.pk
By using the Fuelers Pvt Ltd Apps, you acknowledge that you have read and agree to this Privacy Policy.
